Policies and parent/carer agreement

Attendance & Cancellation Policy

If you need to cancel a class, please cancel on the Mindbody app and notify a coach.

Non-attendance / no-show

If your child does not attend and the booking has not been cancelled, Ovrload may charge a no-show fee.

We understand that exceptional circumstances can occur. Any exceptions to this policy are at the discretion of Ovrload management.

Please note that any unused session credits cannot be transferred to another class pass.

Arrival & Collection

Please ensure your child arrives at least 5 minutes before their class starts so that they have time to check in and get ready.

Children remain the responsibility of their parent/carer until they have been checked into the class with an Ovrload coach.

Late arrival can disrupt the class and may mean that important safety instructions or warm-up activities have been missed. Where a coach believes it would be unsafe for a child to join a session after it has started, they may ask the child to sit out that session.

Please collect your child promptly when the class finishes.

Children will only be released in accordance with the collection arrangements agreed with their parent/carer. Please let us know in advance if someone different will be collecting your child.

Parents/carers should remain contactable while their child is attending the class.

Expected Conduct

Ovrload children's classes should be a positive, supportive and enjoyable environment for everyone.

We ask all children attending our classes to:

• treat coaches, other children and everyone using the gym with kindness and respect;

• listen to and follow instructions given by the coach;

• use gym equipment only when instructed and in the way demonstrated by the coach;

• respect other people's personal space;

• take part to the best of their ability while allowing other children to do the same;

• avoid behaviour that could put themselves or somebody else at risk;

• not bully, intimidate, deliberately exclude or make fun of another child;

• not use threatening, discriminatory, abusive or inappropriate language;

• look after Ovrload's equipment and facilities;

• keep mobile phones and other devices away during the class unless a coach has agreed otherwise.

Parents/carers and children must not photograph or film other children attending Ovrload classes without appropriate permission.

If behaviour becomes a concern

Where possible, coaches will initially remind the child of the expected behaviour and give them an opportunity to correct it.

If behaviour continues, the coach may ask the child to temporarily sit out of an activity and may speak to their parent/carer after the session.

If behaviour is persistent, significantly disruptive or creates a safety concern, Ovrload may ask the parent/carer to collect the child and may arrange a conversation before the child attends another session.

Behaviour that is disruptive to the safe running of a class, or threatens the safety or welfare of another child, coach or gym member may result in immediate removal from the session and loss of access to classes.